Mercer Manchester Privacy Policy

Privacy Policy

This Privacy Policy explains how Mercer Manchester collects, uses and protects your personal data when you use our website or place an order. We can be contacted via info@mercermanchester.com. We respect the privacy of our customers and ensure that the personal information you provide to us is treated confidentially and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Collected

We collect the personal data you provide when placing an order or creating an account, such as:

Full name
Contact details (address)
Email address
Phone number
Payment information (processed by our payment providers; we do not store full card details)
IP address and device information
Activities on our website

Purposes and Legal Basis

We use your data for the following purposes:

Processing and shipping orders — to perform our contract with you
Providing customer service and support — to perform our contract with you
Sending marketing emails and updates — only with your consent, which you can withdraw at any time by clicking "unsubscribe" in any email
Improving our services and website — based on our legitimate interests
Meeting tax, accounting and other legal obligations — to comply with the law

Sharing Data with Third Parties

Your data will only be shared with third parties to the extent necessary for the performance of our services, such as our e-commerce platform, payment providers, email service provider and delivery partners, or when we are legally required to do so. We never sell your personal data.

International Transfers

Some of our service providers and suppliers are based outside the UK, including in the United States and China. Where your data is transferred outside the UK, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or equivalent contractual protections.

Data Retention Period

Your data will be retained for as long as necessary for the purposes for which it was collected. Order and transaction records are kept for up to six years to meet UK tax and accounting requirements. Marketing data is kept until you unsubscribe.

Cookies

Our website uses cookies to improve its functionality, analyse browsing behaviour, and support marketing objectives. Non-essential cookies are only used with your consent. For more information, please see our Cookie Policy.

Your Rights

Under UK data protection law, you have the right to access, correct or delete your personal data, to restrict or object to its processing, to request its portability, and to withdraw your consent at any time.

To exercise these rights, please contact us at: info@mercermanchester.com. We will respond within one month.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Contact Details

For any questions or comments regarding this Privacy Policy, you can contact us at:

Company name: [registered legal name of your business]
Address: [business address]
Email: info@mercermanchester.com